Privacy Policy

Last updated: March 7, 2026

1. Data Controller

The data controller is:

ESHOOPY S.r.l.s.
Piazza Cavour 9
80137 Naples (NA), Italy
VAT: IT09504091217
Email: [email protected]

2. Data We Collect

We collect the following personal data:

  • Browsing data: IP address, browser type, operating system, pages visited, access time. This data is automatically collected by web servers.
  • Voluntarily provided data: name, email address and other information provided through contact or purchase forms.
  • Purchase data: payments are processed through Freemius Inc. as a payment processor. We do not store credit card data on our servers.
  • Technical cookies: we use strictly necessary cookies for website functionality. We do not use profiling or advertising tracking cookies.

3. Purpose of Processing

Personal data is processed for the following purposes:

  • Delivery of requested services (software licenses, technical support)
  • Purchase management and invoicing
  • Service-related communications (updates, security)
  • Website and product improvement
  • Compliance with legal and tax obligations

4. Legal Basis

The processing of personal data is based on:

  • Contract execution: to provide purchased services
  • Consent: for marketing communications (revocable at any time)
  • Legitimate interest: for security and service improvement
  • Legal obligation: for tax and regulatory compliance

5. Payment Processors

Payments are processed by Freemius Inc., acting as an independent payment processor. Freemius is PCI-DSS compliant and operates under its own privacy policy available at freemius.com/privacy.

6. Data Retention

Personal data is retained for as long as necessary to fulfill the purposes for which it was collected:

  • Contractual data: for the duration of the contract + 10 years (tax obligations)
  • Browsing data: 12 months
  • Contact data: until consent is withdrawn

7. Your Rights

Under EU Regulation 2016/679 (GDPR), you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request data erasure
  • Restrict processing
  • Request data portability
  • Object to processing
  • Withdraw consent at any time
  • Lodge a complaint with the supervisory authority

To exercise your rights, contact us at [email protected].

8. International Data Transfers

Some of our processors (such as Freemius) may transfer data outside the EU. Such transfers are based on Standard Contractual Clauses approved by the European Commission or other adequate safeguards under the GDPR.

9. Security

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, loss, destruction or disclosure, including HTTPS encryption for all communications.

10. Changes to This Policy

We reserve the right to modify this policy at any time. Changes will be published on this page with the update date. We encourage you to review this page periodically.

Contact

For privacy questions, write to: [email protected]